Nashville Limo Blog

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Our Commitment to Duty of Care

Posted on: October 23rd, 2018 by grandave No Comments

duty of care

It is a sad period for many families in New York after a fatal limo crash claimed 20 lives. All occupants, including the chauffeur and two pedestrians, lost their lives. The limo chauffeur lost control at the T-intersection and crashed into an empty vehicle before plunging into a shallow ravine, according to the State Police.

In the wake of this tragic incident, our regard for safety has been put to question by limo service users. Customers now ask: are your vehicles road-fit? Are your chauffeurs certified? The answer is YES. At Grand Avenue, safety is a priority and we strive to achieve that by adhering to standard safety practices.


We Hire Only Certified Chauffeurs

Grand Avenue chauffeurs undergo strict personal and professional development procedures. Our chauffeurs must pass these development tests to ensure the continued safety of our clients. Furthermore, our chauffeurs have at least two years of experience and no criminal record. These experienced chauffeurs are well-trained to ensure the safety of all our clients.

Well-Maintained and State-Of-The-Art Fleet

All our vehicles are of high performance and that ensures a safe and luxurious journey for our clients. Each vehicle is regularly maintained by professionals to maintain a safe and exquisite condition. To show our commitment to excellence, we discard vehicles that develop persistent operational issues. Our fleet is subjected to local and state inspections to ensure that they are fit to travel at all times.


Customer Feedback

We take feedback from our clients to know if we are getting it right. We give our customers satisfaction and driver-rating forms to inform us about the quality of our services. If there are issues regarding safety or customer satisfaction, we make amends. Grand Avenue currently has a 4.7/5 rating from our recent customer satisfaction survey.


Covered by Comprehensive and Liability Insurance

As part of our regard for excellence, we maintain essential insurance coverage to meet state and local regulations. There have been no crashes with any of our vehicles and we have a clean FMCSA record as evidence. But, Grand Avenue provides liability insurance coverage for customers in the event of any occurrence. With a comprehensive insurance coverage, our cars are protected from a wide array of events that may lead to their damage. This way, our clients can rest assured that all of our cars are in good shape.


Client’s Anonymity

We make it mandatory to ensure the protection of clients’ personal information. Our online platform is constantly upgraded by a team of experts for protection from theft or loss. All the procedures of data collection are well secured to ensure the protection of your personal details before and after the journey.


Wrapping Up

We strive to create unmatched customer experience in our industry. As a leader in the industry, we believe that the only way of gaining and keeping our customers’ loyalty and trust is through the provision of superior experiences. Our Nashville car service will provide you with the perfect vehicle for any event you want to attend. Our vehicles come with state-of-the-art technology and will give you a grand experience. We look forward to having you as a trusted travel partner at all times.

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