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Grand Care – Duty of Care

Posted on: October 26th, 2016 by grandave No Comments

According to the Global Business Travel Association (GBTA), “the cornerstones of an effectively managed travel program are a well-designed travel policy and compliance.”

Grand Care

The Duty of Care has become a central concept in assessing a company’s obligations for traveling employees, and also in protecting employees from potential risks and threats. To address security and duty-of-care best practices, Grand Avenue has an extensive vetting process for drivers, which includes appropriate registration, licensing, background and employment history checks. Grand Avenue’s chauffeurs are fully insured.

Licensing and Background Checks

All car service drivers must be properly registered, licensed and in good standing with their local authorities.

All proper markings are required on vehicles per local regulation.

All chauffeurs undergo background checks either at the local regulation level.

Constant evaluation and feedback

Grand Avenue’s  chauffeurs receive both classroom and on-the-road training which includes classes in customer service, safe driving skills, and proper use of the latest technology.

Drivers are continually reviewed using surprise audits, extensive direct customer feedback and quantitative scorecards.

Screening of Drivers and Vehicles

Drivers must have at 5 three years of prior commercial driving experience and an impeccable driving record.

Vehicles are regularly inspected for cleanliness and quality.

Fully Insured For Your Protection

Our drivers all carry liability insurance so that if anything goes wrong, you are fully covered, and your needs are met. If a driver’s coverage fails to cover any monetary losses, our blanket policy kicks in and fills the gaps.

While the likelihood of an accident is slim to none, not even the best drivers can avoid every obstacle or circumstance. This is why we make sure we are prepared to handle any eventually and train our drivers to respond in the event of an emergency.

Data Safety and Security

We believe that Duty of Care doesn’t only apply to safety and security during your ride, but before and after as well. This is why we maintain a dependable platform that ensures against data breaches and is constantly maintained and updated to address even the slightest of threats. Your personal and financial data are safe with us, and we make every stride to ensure it stays that way, starting at the point of collection and for as long as it resides in our secure cloud environment.

We meticulously record the flight information and track the flights of our customers traveling to and from airports across the country and around the world. Accessing our fully-vetted network of affiliates, we will work with you to determine a meeting location at any airport, and take care of your luggage. Your chauffeur’s cell phone information will be provided to you in advance of your trip to ensure smooth and constant contact.

While Grand Avenue is based in Middle Tennessee, we have an international network of affiliate transportation organizations that partner with us. This network allows us to arrange seamless ground transportation for you in more than 550 cities around the world. We also provide an array of vehicles that can transport you anywhere you need to go in Middle Tennessee or beyond.

Trust Grand Avenue with your ground transportation needs. Corporate, special occasion and customized transportation.

Experience the Grand Difference – and the many ways to be Driven. Book here.

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