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Feel Good Feedback

Posted on: September 14th, 2014 by grandave No Comments

 
Sometimes we get caught up in the day-to-day, the hustle and the bustle and the getting there faster and bigger and better. It’s times like these- in our busiest month of the year, no less- that clients like Susan Gilbreath give us a moment of perspective.
 
Susan wrote in after she and her brother used one of our Lincoln Sedans to attend a concert at the historic Ryman Auditorium. Take a moment and read what she said in an e-mail to CEO Carl Haley.
 
Thank you, Susan, for taking a moment to write in about your experience. We all appreciate your kindness and made sure Dirk got to read this.
 
Good morning, Mr. Haley.

My brother and I would like to thank you for your generous gift yesterday.   Our chauffeur, Dirk DeYoung, was fantastic! He arrived a few minutes early and was so professional.  I met him at the vehicle and explained that my brother had ALS and could walk, but was slow, and could he possibly drop us off at the flat area by the front door of the Ryman. He assured me that would be no problem and would talk with security.  

In the few minutes it took for my brother and I to return to the vehicle for our day, Dirk had adjusted the passenger seat to ease my brother’s ride. On our drive to and from the Ryman, my brother and I spoke of our beloved parents who both died in 2011, my mother from ALS and my father six months later from Leukemia.

As our family always has loved music, our conversation quickly turned to music. It was my first trip to the Ryman and my brother insisted on us going before he dies (his prognosis is six months or so—but God is in charge of that). My brother began talking with Dirk and the three of us had a lively conversation to and from the show. We were so happy to have an honorary sibling, so to speak!

We arrived downtown early and Dirk asked if we would like to see the new Music City Center. Of course!  He rolled the windows down half way so we could here the music of CMA Fest. I looked over at my brother and he and I were both smiling from ear to ear. What a wonderful city! My brother commented, “Anytime you can go downtown its always a good thing.” I would simply add to that, “Anytime you can go downtown with Grand Avenue its always a good thing.”   

The Ryman was ready for us and we were ready for it.  Dirk pulled us up to the front door and helped my brother out of the vehicle with kindness and great professionalism. He assured us he would be here when our show was done and gave us his cell phone number in case we needed to contact him earlier.

The show itself was fantastic and I enjoyed being “chauffered” around by my brother who has seen many a show there. Afterwards, I could tell my brother was weaker and tired; how perfect to have Dirk waving at us when we walked out the door.  We both returned to our comfy seats in the Lincoln sedan and my brother laid his head back for a moment with a deep sigh.

Another lively conversation ensued on the way home and as we exited the car, Dirk said how great it was for him to have us as his passengers. He shook my brother’s good hand and I signed the paperwork, handed him a $50, and thanked him for such a wonderful experience. It truly was a GRAND afternoon! Your services allowed us to enjoy the show and conserved my brother’s energy.

Thank you, Mr. Haley!   Yesterday, your business was our pleasure.  It is our pleasure to recommend your business and use it when we need a ride.   

We wish you well and pray God bless your business and your family a hundredfold!   I will always consider Grand Ave part of our family now.” 

Susan Gilbreath

Carthage, TN 

 
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