The competition is steep and it’s easy to become overwhelmed with the amount of choices there are for VIP travelers. Grand Avenue understands how easily it is to make the wrong decision when trying to cater to high end clientele; please see below for our best advice when choosing your transportation provider.
- Do your research
Starting you research by utilizing the resources on the internet is the best way to look in to the value of the service or company you are considering working with. Using word of mouth sources and reviews, such as Yelp, will give you a better idea of whether the company in question is reputable and take care of their clients the way your VIPs expect.2
2. Network Size
While traveling, it’s important to know where and with whom the company you trust with your transportation services is doing business with. It takes a lot of work to build a network and this is not something that can be done with just anyone, especially with high level clientele. Grand Avenue have affiliates in 465 cities in the US and across Europe; each affiliate is fully vetted by our affiliate manager to ensure we bring on quality partners.
3. Fleet Quality and Size
Every car is not suitable for your events or clientele and not every company has the diverse fleet that can suit your needs. Ask the questions you need answered and if your executive or VIP wants a specific vehicle, find the service in the town that you are booking in that has them.
4. Flight Tracking and other technology
Your VIP client does not have time to check with the transportation service on the other end of the flight to see whether they are aware of delayed flights. Make sure to inquire how the company tracks incoming and outgoing flights and how Dispatch oversees GPS location of the vehicles. Many companies also offer satellite TV, Wi-Fi, flats screen TVs and other services that allow business to be done on the go.
5. Dispatch Staffing Hours
Finally, we recommend asking the hours that Dispatch staff works when you book your reservation. Some companies, like Grand Avenue, are staff 24 hours a day, 7 days a week. Others have an automated service. Confusion doesn’t stop after hours so make sure you know when you will be able to get a hold of someone should something interfere with the itinerary.Tags: airport, answer, c level, CEO, chauffeur, custom, dispatch, elite, executive, fleet, help, interior, leather, lexus, luxury, mercedes, middle ten, Music City, Nashville, provider, question, sedan, suv, tennessee, Transportation, travel, traveler, van, VIP